The Hôtel Mademoiselle team closely follows developments in the global situation and is in contact with international bodies, including the World Health Organization (WHO) and other accredited bodies to ensure that the measures we take are both comprehensive and appropriate.

Welcoming our customers :

We provide our customers with hydro-alcoholic gel in all common areas to ensure their safety inside and outside the hotel & during their travels.

Hotel Mademoiselle staff are equipped with masks and visors.

The reception of the Hôtel Mademoiselle is equipped with a plexiglass to prevent the spread of COVID-19.

Precautionary advice for our customers:

We ask our friendly guests on arrival and during their stay at the Hotel Mademoiselle to be equipped with a mask when in the common areas of the Hotel. Wash your hands regularly with the hydro-alcoholic gel available in all the common areas: reception, first floor, breakfast room, garden.

If during your stay you notice any symptoms of illness, we ask our guests to inform the hotel, so that the hotel can set up a special protocol to prevent any spread and our staff can help you contact the appropriate medical services.

Restrictions on services :

The health crisis that we are going through forces us to reduce and adjust our service offer in order to guarantee your safety during your stay:
- Breakfast will be served in your room or outside. Special conditions will be put in place for terrace service. It may be necessary for our guests to reserve the time for breakfast, which will be served at the table and not in the usual buffet style.

A social distance will be set up between each table to avoid any interaction.
- In order to ensure a minimum catering service, you will be able to opt for our catering jars offer, a simple, secure and gourmet room service solution.

- Access to the swimming pool will be possible according to a defined schedule.

Cleaning products and protocols :

Hotel Mademoiselle uses effective cleaning products and protocols against viruses, especially in the rooms, common areas and staff work areas :

Rooms:

The hotel uses a cleaning and disinfection protocol to clean the rooms after each departure and before each arrival, paying particular attention to those elements most affected by hands.
- Change of cleaning equipment between each room, including microfibre cloths and wipes. 

- Systematic change of all the linen and all the reception products available in the room between each guest.

- Use of disinfectant detergents approved in accordance with EN 14476

- Use of deodorant disinfectant after each room cleaning.

Common areas :

The Mademoiselle Hotel has increased its frequency of cleaning and disinfection of common areas, including handles, switches, reception, door handles, handrails, toilets, magnetic cards.